Assistant Manager

Job Description: Headquartered in Richmond, Virginia and operating across 16 states, Groome Transportation is a very successful specialty ground transportation company providing medium- to long-haul scheduled van service between major airport "hubs" and distant regional markets (the "Airport Shuttle" division).
Groome generates best-in-class profitability, reflecting the value of its services to its customers and its efficient operations.
Our vision is simple, "To be the Best" through a consistent focus on our customers and associates while maintaining safety, quality and efficiency.
Job summary The Assistant Manager is primarily responsible for the oversight of an airport shuttle location, consisting of drivers and dispatchers, ensuring daily operations are running properly and efficiently.
Role and Responsibilities Supervise the work done by the department and monitor the actions of the staff, directing them toward the accomplishment of company goals Oversee daily line runs to ensure adequate inventory is available based on projected demand Adjust staffing and equipment on an ongoing basis to ensure seats are available Assist the Operations Manager in the recruitment, training and retention of employees Assign duties and work schedules Assist Operations Manager in the development and follow-through of goals and deadlines, and communication to associates Evaluate employee performance and reward appropriately Develop and counsel staff in an honest, firm, communicative, problem-solving manner, and take corrective action as appropriate Approve time cards and time off requests Adhere to company values as stated in the Employee Handbook when dealing with personnel situations and/or conflicts Manage customer issues, utilizing strong customer service skills and maintaining the best interest of the customer when developing resolutions Create and foster team environment and open communication internally, as well as with other company offices Report daily sales and billings to corporate including daily revenue totals, driver tips, and processing refunds Cover shifts as needed Maintain an excellent attendance record Provide feedback to associates and management on an ongoing basis Other responsibilities as required Job Requirements: Qualifications and Education Requirements High School diploma or equivalent required, college courses a plus 4 5 years previous customer service or dealing with the public experience in transportation, logistics or a similar industry; or at least 4 years' experience with Groome Transportation, several of those as a senior customer service agent 3+ years handling multiple phone lines and preferably previous management experience Knowledge of DOT and safety regulations Experience dealing with employee and customer issues, or strength of interpersonal skills to handle employee and customer interaction well, with training Software experience with Word, Excel, and Outlook and other Internet applications Some experience using scheduling and/or reservation software Cash handling experience Ability to communicate effectively in English Satisfactory completion of each of the following: Background investigation Drug test Groome Transportation's top priority is their commitment to employee and passenger safety.
To see more information about Groome's approach to ensuring safety in response to COVID-19, please visit our website: https://groometransportation.
com/travel-updates/