How My Position Supports our Mission
While receiving leadership support from the Regional Team Leader, the Store Team Leader will advance our mission of Elevating People by Eliminating Barriers to Employment by leading people and managing processes for the assigned Goodwill Retail Store and Training Center.
In managing processes, this position is responsible for the overall day-to-day operation and assuring that sales, production, programs and services, and other standards are maintained and goals are achieved.
This position will also ensure that all activities performed are in a manner that is consistent with the mission, vision, and values of Goodwill NCW.
Key Responsibilities
Responsible for the entire property including maintenance of buildings (internal and external) and all merchandise, fixtures, signage, parking facilities, etc.
located on the premise and ensure all functions are performed within Goodwill NCW standards.
Responsible for meeting and exceeding the success measures of people and processes of the store including but not limited to: sales, profit, expense control, payroll, Team Member retention, growth & development, gross margin, performance management.
Drive Mission Integrated donated goods retail (DGR) in the store for the organization.
Effectively and efficiently manage a broad range of store activities including store opening and closing procedures and prioritize or delegate duties when applicable.
Recognize lean process opportunities instrumental to running an effective store.
Oversee production team leaders, area team leaders and customer experience team leaders, as well as the team members in production and customer service areas, ensuring all standards are met.
Prepare required paperwork within established timeframes such as: sales and productivity, team member work schedules, programs and services, people functions, safety and asset protection.
Verify time worked and recorded in the time and attendance system.
Lead the recruitment and selection process by effectively interviewing and selecting applicants as needed.
Train, mentor and develop team members to create high performing teams and support the training and development of retail team members and program participants.
Responsible for building bench strength for the store.
Ensure the entire store leadership team understands, supports and carries out accountability action strategies in holding positive reinforcement and struggle discussions.
Ensure all team members are trained and up-to-date in required Goodwill NCW training sessions, growth and development plans, required safety programs and on-the-job training experiences.
Safeguard our Assets by ensuring asset protection and safety programs are within Goodwill NCW established standards for safety and is responsible for security system.
Ensure effective communication with team leaders, program participants, Menasha Campus, Shiner Center, and community members and customers.
Education, Skills and Experience
Minimum of 3-5 years of retail leadership experience.
Exceptional organizational and time management skills.
Must possess outstanding people management skills, a background that emphasizes customer service, and prior skills in merchandising and store operations.
Experience with nonprofit organizations is desired.
Experience of at least an intermediate to high level of competency with Word, Excel, PowerPoint and Outlook is needed.
Strong decision making and problem-solving skills.
Action and results oriented, with an owner mindset.
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
Accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is done primarily in a standard office environment with extensive team member contact and frequent interruptions.
Primary function requires sufficient physical ability and mobility to work in an office setting; to sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry, push, and/or pull light to moderate amounts of weight.
Operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
Travel to other locations may be required.
Verbally communicate to exchange information.
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