KEY RESPONSIBILITIES FOR THIS ROLE:
*• Customer Service & Sales*
- Greets and assists customers in finding products and partners with other team members when additional help is needed
- Models for and holds team accountable for outstanding customer service
- Directs customer service activities throughout the store
- Resolves customer issues and concerns in a professional manner
*• door to floor / RFID / Inventory*
- Assists with inventory counts and updates to ensure accurate in-stock information for customers
- Oversees Radio Frequency Identification program and performs system uploads ensuring efficient and accurate updates to stock ledger
- Leads the door to floor merchandise process end to end; achieves productivity target by setting goals and monitoring pace of work
- Provides guidance to Operations team to prepare merchandise in a timely manner
• *Pricing & Signing *
- Manages and engages pricing and signing team and the promotional price signing process within the store
- Manages the Operations team to complete price changes accurately and on time in order to maximize sales
- Reviews Support Workload Tool to plan Pricing and Signing hours
- Manages re‐ticketing and re‐packaging execution
- Submits weights and measures audit results and addresses any noted issues
*• Stockroom Activities *
- Oversees standards in stockroom areas to ensure a safe work environment and enables efficient execution of support processes
- Owns receiving, shipping and reverse logistics for merchandise including partnerships with mail carriers (i.
e.
, UPS, FedEx, etc.
)
- Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
- Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink
*• General Operations *
- Manages the annual inventory process
- Responsible for the completion of Cash Office completion, including CASHMAN, as per company guidelines
- Manages all equipment, facility repairs and maintenance
*• Team Development *
- Responsible for the completion of Operations associate training and policy compliance
- Consistently provides ongoing feedback and coaching with associates
- Maintains notes / observations of each associate’s strengths and opportunities
- Takes action on performance and policy issues within the team
*• Performance Standards *
- Supports company shrink and safety initiatives
- Meets established performance standards for the role on a consistent basis, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance
Job Type: Full-time
Pay: From $20.
00 per hour
Expected hours: 35 – 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* Day shift
* Evening shift
* Weekends as needed
Work Location: In person
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