Parts Operations Manager

Parts Operations Manager JOB DESCRIPTION North Central Utility is looking for a self-motivated, highly organized individual to lead our parts operations team throughout 10 dealership locations in WI, MN & ND.
Responsibilities will include but not be limited to the following: P&L accountability for entire parts department Lead team of 10 parts managers Monthly review of financials with parts management team including sales, expenses, profits and market conditions to address concerns and identify areas for improvement Review core metrics including inventory turns, revenue, margins, obsolete inventory, lost sales and price exceptions by store, customer and employee to identify opportunities Work with parts management team to establish sales goals and hold team accountable Direct parts purchasing efforts to balance needs of the company, customer and vendors Work collaboratively with service management team to identify stocked inventory needs to support shop repairs Work closely with parts vendors to negotiate preferred pricing and programs to maximize profitability and customer satisfaction, select quality products and suppliers, and ensure vendors provide adequate training opportunities Work with managers, HR and owners to identify and maintain appropriate staffing levels Ensure clean & safe working environment at all shop locations Collaborate with marketing manager and vendors to create to customer facing materials that promote NCU value proposition and current NCU/Vendor promotional offers Guide parts management team to ensure compliance with company policies for recruitment, hiring, training and disciplinary actions Implement safety program to meet OSHA regulations and NCU safety policies to maintain a safe work environment for all parts team members Coordinate annual performance reviews for all parts team members and work with managers to create employee development plans as needed Work collaboratively with service operations team to achieve company goals Ensure compliance with state and federal requirements for work procedures, training & certifications, record keeping on hazardous materials and safety programs Participate in vendor and company sponsored management meetings Provide training and coaching for parts team members Oversee fleet of parts vehicles to ensure proper maintenance and that vehicles are in safe working condition Develop annual capital expense budget and present to owners Coordinate vendor trainings for parts team Work closely with factory and supplier field service & warranty teams Conduct regular online meetings to share info between locations Keep abreast of market conditions and NCU competitiveness in markets served Develop annual plan to outline current and future needs, problems and opportunities Help identify and create improved organizational and department level processes Guide parts team in building strong customer relationships by providing superior customer service and a positive, problem solving approach to every interaction Qualifications: Positive attitude, strong work ethic, competitive spirit and passion to provide solutions 10 years heavy-duty parts experience 5 years heavy-duty parts management experience (or equivalent) Multi-store management experience preferred Excellent verbal and written communication skills Proficient with Excel, Word, Powerpoint & Microsoft Teams Exceptional heavy-duty parts product knowledge Able to learn and master dealer operating software (DSI-Blaze) Working knowledge of accounting including accounts payables, receivables & financials Proven leadership skills Strong mechanical aptitude Clean driving record Willing to travel – up to 60% travel to branch locations #hc110595