Associate Network Engineer

Whether it is our cutting-edge technology solutions, collaborative team environment, or commitment to our communities at WIN Technology, Connections Matter.
What connections matter to you? Here at WIN Technology, we connect the Midwest to the globe, communities to life-enhancing services, and our employees and clients to the things that matter to them most.
As the only Midwest IT Services provider backed by a wholly owned fiber network, we are growing fast and continuously invest in innovative new offerings and improved services that will help our clients stay ahead of the curve.
Every day is filled with opportunities to create solutions and provide meaningful business value for our clients across multiple industries including healthcare, finance, manufacturing, and more.
Our culture is fueled by twenty-nine “WIN Ways” that connect us to each other with a set of values and practices that we live each day.
We enjoy challenges, solving problems, working hard, and having fun.
Because we want everyone to feel connected to our culture and have the opportunity to work remotely, we offer a well-balanced hybrid approach to togetherness.
We encourage our employees to pursue personal and career growth through development programs including leadership training, educational reimbursement, and certifications.
While we are highly team oriented, we also recognize and celebrate individual contributions.
We embrace a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow.
By connecting to our communities through volunteering and outreach, we proudly contribute to a wide variety of organizations including Special Olympics, Girls Who Code, United Way, and Feed My People.
All employees receive 16 hours of volunteer time off each year, allowing them to give back to the organizations and causes that matter to them most.
WIN Technology – Connections Matter.
Position Summary: Joining the WIN team as an Associate Network Engineer is an integral role within the Network Engineering department.
Individual contributions are highly valued as part of a team that supports a network across six midwestern states.
This position demands a diverse range of responsibilities to plan, operate and maintain a fiber optic-based network through the life cycles of the various technologies in use.
Team members are expected to acquire broad knowledge that encompasses many network service provider technologies and to enforce policies based on industry standards groups like the Metro Ethernet Forum (MEF).
A successful Associate Network Engineer will remain current and informed on IT industry trends in order to identify emerging technologies that can be applied to the WIN network.
Primary Responsibilities: Become a subject matter expert in networking topics as they relate to the WIN network and its customers.
Act in a consultative role to both external contacts and internal colleagues.
Design and engineer distributed communication systems consisting of optical transport, ethernet transport and IP-based network infrastructure that together support vital communication services such as voice, data and video transmission.
Participate in developing requirements to evaluate and integrate new technology into the existing network.
Provide innovative solutions to common challenges using a multi-vendor, standards-based approach.
Handle various functions associated with the operation and maintenance of network elements including but not limited to problem diagnosis/repair, traffic analysis, network capacity audits and monitoring/alerting.
Collaborate with the Network Management Center to develop support tools and tier two escalation services for network systems.
Courteous and professional communication skills required in direct interactions with customers.
Associate Network Engineers participate in 24x7 on-call rotations for after-hours support of the network.
Technical Skills: LAN based technologies and protocols WAN based technologies and protocols Cisco Certified Technician (CCT) CompTia Network+ Network-based security Scripting Network Operating System experience Minimum Qualifications: Possess a 2 year (minimum) or 4 year (preferred) degree in Telecommunications, Engineering, Computer Science or related field combined with 2 years’ experience supporting networks.
Additional Position Details: Possess understanding of LAN based routing and switching protocols Possess basic understanding of WAN based transport technologies, i.
e.
DWDM, Carrier Ethernet, SD-WAN Understand the physical properties of various transmission mediums and their respective application to communication networks Learn to assist in the design of custom network solutions for customers that utilize multiple technologies across different vendor hardware platforms Review technical details in draft customer contracts during the sales process Comply with all customer Service Level Agreements during circuit implementation Monitor standard network performance metrics for Service Level Agreements Direct responsibility for purchasing hardware needed for customer solutions Perform functions related but not limited to installation, provisioning, operation, and management of network elements Provide the Network Management Center with technical support escalation Perform regular audits of network systems to monitor capacity, resource usage, and analyze traffic patterns Support Network Field Operations through direct involvement in troubleshooting and diagnosing network troubles Provide direct customer assistance as required Have the ability to explain advanced technical concepts in a way that non-technical persons can understand WIN Technology Benefit Overview: 27 days of paid time off each year, including 18 days of Paid Time Off (PTO) to use at your discretion and 9 days of company recognized holidays 16 hours of paid Volunteer Time Off (VTO) per year Company sponsored retirement saving plans (such as 401K) where the company will match your savings dollar-for-dollar up to 5% of your income, eligibility for this benefit starts the first quarter after 60 days of employment Company paid short and long-term disability coverage, eligibility for this benefit starts after 30 days of employment Company paid life insurance for employee, spouse, and children, eligibility for this benefit starts after 30 days of employment Company sponsored health and dental coverage, eligibility for this benefit starts after 30 days of employment Available ancillary benefits (similar to Aflac) for additional coverage for critical illness & injury Available identity theft protection sponsored by Zander Insurance